CLAIM RESOLUTION (NO RESOLUTION)

Item: MiWay Insurance
Rating: 1
Author: Stacey V

My husband registered a claim for the food lost in our fridge freezer due to a power outage in Paarl last week Friday, claim reference C934762. Other than my husband having to constantly phone to find out what is happening we have had no communication from MIWAY or the consultant attending to the claim, ********** What is going on and why is this taking so long to resolve? We have sent through all the required documentation. Please can you urgently contact my husband as he does not have the time to run around trying to get information from yourselves.

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

14 Feb 2018, 16:08

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team

Best regards,

MiWay Insurance's reply14 Feb 2018, 16:08

Official

Best regards,

MiWay Insurance's replyOfficial

15 Feb 2018, 13:25

Thank you for taking the time out to write to us! We value your feedback and we are sorry for the delays you’ve experienced with your claim. We believe that Lethabo has been in contact with you, and we’re happy to hear that your claim has since been authorised.

Please give us a call should you need anything else going forward.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance's reply15 Feb 2018, 13:25

Official

Best regards,

CLAIM RESOLUTION (NO RESOLUTION)

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