Claim Repairs Gone wrong

Good Day,

I have had a claim with Miway Business policy with claim number C913112 my initial claims consultant was David Ndlovu,I had a few issues with the tow truck company driving my vehicle instead of towing it from the scene which I notified Miway about.Then it was taken to Great South Auto body-where it was eventually assessed and the following day taken to another yard in Robertville by Ubumbano Towing on the 06/12/2017 which I requested not to be done as I wanted the car to go to Renewit sandton for repairs as they are on the provider list.I logged a complaint with my claims handler and the complaints website where someone called to say I need to take my car back to Renewit. I tried to get all the dates from Renewit to provide dates on how many times I took the car back because a fuse was removed from the front of the car which resulted in it overheating and almost blowing the engine.We sorted that out now hyundai says my battery is two years old and needs to be replaced but my car was bought in Feb 2017 which means it was swapped out.My car has not been anywhere else except repairs and hyundai for service.Please help-its been dragging on too long now.