Claim rejection/bad customer treatment

I've been a client for many years, got involved in a accident with minor damage damage in early September 2020 and from then I had to follow up on my claim all the time as no one bothered to inform me whats happening and what I need to do.

Later on I got an email saying my car is to be moved to salvage yard as damaged sustained to my car is considered uneconomical to repair which to me thats just a lame excuse and sound like ******* to most people. As of this time no one (including claim advisor) have contacted me regarding my claim.