TC
Thulisile C

1 reviews | Active since Oct 2015

07 Aug 2017, 15:05

claim rejected with no physical evaluation

<p>I registered a claim and was informed that the quotation received to fix my vehicle was lower than my excess fee(R4500 pls additional fee) the quoation was aboutR5000 so i took my vehicle for asses*****t to 3 different panel beaters and received a quoation of average of R12000, i then called the call centre and was informed to send the quotes to Nombuso who deals with claims which i did and copied her mananger aswell(Ruan) and im yet to get any feedback from them. i aasked them to refer me to the panel beater that gave them a R5000 quote so i can take my car there</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Aug 2017, 15:46
Official

We are truly sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply08 Aug 2017, 14:06
Official

Apologies for not getting back to you Thulisile!

Nombuso has since been in touch to discuss your concerns. She’s also explained what to expect moving forward. We urge you to give her a call should you need anything else.

Kind regards,
The MiWay Team