Claim rejected

Good day. My husband is a client of MiWay Insurance for the past 3 years claim free. We recently had a claim for a vehicle accident however MiWay did not care about us the clients, they instead got a claims assessor by the name of VIK LAZARUS to harrass and interigate my husband as if we are ********* who caused the accident on purpose. This so called claims assessor invaded our rights and privacy by going to our neighbours and questioned them as if we *********. My husband was involved in an altercation and was in hospital and could not provide necessary information that was requested however this Vik man decided to decline our claim. Pay our premiums back for the 3 years that we paid and don't dare ask us to pay for towing and car hire. Your claims assessor prolonged the claim and we must get the wrath of his incompetence. Absolutely disgusted with this insurance company and its processes. Is this how you treat clients? Is this the service you provide? I assure you that this will be taken to the Ombudsman because further more, this so called assessor has been treating my husband as if he is an uneducated person. He has been arrogant towards us and his communication is abrupt. We may not be clients for 10 years however the fact remains we have been your insurance clients for 3 claim free years. Miway does not value clients and has horrible employees. No sense of customer service at all. Vik needs to learn how to deal with people before assessing anyone who has a claim. Such a risk to the insurance industry. MiWay will definitely get the kick back of his terrible experience.