Claim rejected

<p>Our car is insured to operate under Uber business - which Miway knows that me as the policy holder have no control on what happens to the car. I rely fully on the driver for all the information and safety of the car. I should be covered for any risk. Our driver had an incident and didnt fully disclose the extent of the damage of the car. He said the samp was leaking oil. To fix a samp costs R1000.00 which is lower our access with Miway. After the samp was fixed the driver then informed us that the oil light is on and that the oil pump is probably not pumping oil and that is when we immediately contacted Miway to tow the car so we can get it accessed at Toyota. And we towed the car to Toyota that week to check the the oil pump and they informed us that its not only the pump and that the car was in an accident. that was the first time we got to know that our car was in an accident thats when i called Miway to lodge the claim. Miway sent Action Panel Beaters to come tow our vehicle. The engine was still running becuase Action panelbeaters drove it out of the complex. It was in their care since then. 1. Miway's qualified assesor asssesed the car and didnt say anything about engine being damaged. 2. Action Panel beaters's qualified mechanic also assessed the car and gave a report on what needs to be repaired. The claim was approved. I have been following up with the panel beater and Miway since Dece to check when the car will be ready for pick up as its a business car. When i called on the 9th Jan they said they received parts and the car will be ready for pick up before end Jan. I called again on the 12th Jan and we did a conference call with Miway and the penal beater commited to having the car ready on the 25th Jan. Miway said i must be patient and give the panelbeater time to do a proper job. Which i did. on the 24th jan when i called the panelbeater to confirm if i can proceed with making payment for the excess so we can collect the car the next day on the 25th Jan they told me that they stopped all work as the engine has ceased. When did the engine cease? On the 24th Jan? The panel beater sat with the car for 2 months and now they say the engine has ceased. Miway never called me to update on the status of my claim and repairs of the vehicle and neither did the panelbeater. The panelbeater drove the car out of our complex and we dont know what they did further. I have been paying the bank and Miway in Dec and Jan for a car that they themselves damaged and I have lost profit of 2 months. Based on the facts stated above I cannot be held liable for the engine repair. When the penalbeater came to pick up the car the engine was still running. And my car was in the care of the panel beater for 2 months. Why are they only picking up the engine damage now? I am not going to take the responsibility for what happend to the car in the 2 months as I had no control over it. Miway this is your service provider. I want want my car fixed. I have been a loyal client to you and have my whole business insured with you. Are you now saying I am not covered? The service received is really not acceptable. Even todate I have not heared from the Claim advisor or the Assesor even though i was following up every day.</p>