Claim processing difficulties

I got Insurance with MiWay Insurance some time last year and insured a laptop that I got as a gift. I told them I didn't have much information about the laptop since I got as a gift and disclosed that Ididn'tknow the serial number. They did not have a problem with that infact they did not let me know that they had a problem of which if they did I would known then that it is important for me to have that. Moving on...the laptop got lost last week I called them to claim...the woman who was helping me with the claim said I should open a case which I did try to do and they told I cannot do that if I did not have the serial number. I called to inform her about that and she started saying things of coming over to my place and then to my workplace then to where the incident happened...I did not have any problem with that provided it happens on a weekend since I am working and not in a position where I can take day offs only for me to go to work with someone. With her coming to my place I felt uncomfortable because number 1 that is not where the incident took place so I could not understand and still don't understand the part where she has to come to my place. She then told me that she cannot do that on a weekend, I must be the one to take a day off from work so we can be doing all that. Again, I'm in no position to be getting day offs only for me to be showing up with people at work for them to see whatever they want to see, and how does it make sense for me to be absent work when she herself is at work? So basically I must toy with my job while she keeps hers safe? Unfortunately I was never born with privileges and cannot afford to lose my job so I called to tell them to cancel the insurance since they cannot help me in anyway. She sent me an email saying that I should sign for the withdrawal of the claim when I specifically said they should just cancel the entire insurance since they are not helping me with anything, she continues to send me things that make me go out of my way to fulfill them. What a daunting process this has become...If I knew this is how it was I would have never started it ay. The saddest part is that I have people that asked me about which insurance I use and told them about this one now I'm scared on their behalf that they'll be subjected to the same thing worse I'm the one who referred them. Anywho, I am very dissatisfied with how my claim was handled...but it's okay will probably buy another laptop but I don't encourage anyone to insure with this insurance.