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Hi \MiWay\" insurance. I had an accident on N3. As the result radiator, fan, bumper and maybe aircon were damaged. The car was in at panel beaters on 30 March (Wednesday), MiWay was notified about that. On Friday still no assessment was done. Panel beaters request to do assessment was ignored, and finally on Monday (April 4) assessor comes and says car is write off. Email states no reason for write off. I found out that write off is due to repairs being slightly higher in price than insured price. I did not find it out from MiWay! So if it is MiWay you should have called me tell me the reason, tell me payout price and if I do not agree ask if I want to pay the balance. And my ridiculous excess fee of 5000 covers most of balance btw. Other option was to offer me not to repair aircon, as it is not vital for driving! That would decrease amount by 3000 +-. And yet another option would be to offer me premium increase. On the day of accident I am the one who found the tow truck, as after an hour of waiting you did not even call me back. So much for \"emergency\" services for clients who are in the middle of nowhere at night. I had to call you for all the updates, as no one provides any. "