Claim process is out to reject claims

Claim c*** Miway is doing everything to find loopholes to reject my claim I am being asked questions that has nothing to do with my claim and when I ask for the assessor to elaborate my questions don't get answered I've escalated to her line manager and was promised that il get feedback by COB 9 may 2023, not to my surprise that I am still waiting for that feedback I am covered for ehailing insurance with miway, pool of drivers option, driver involved In an accident ,driver not driving on any emailing platforms I get asked if my driver has ever worked as a meter taxi before ? Somehow previous employment has something to do with this claim , I am still waiting on an explanation National good not verify a South African drivers license so I had to send traffic register - after this was sent and verified I get asked about a PrPdp - even though the driver did not to a any trips on emailing platforms , another tactic to delay the outcome of claim and reject the claim I get told something about this driver doing a claim with my insurance before - once again I asked for clarity on what the hell does this have to do with my claim, I informed the assessor that first of all this is a different driver to my first claim,my first claim I canceled because the access fee was more than it costed me to repair the car , no explanation given The other delay is that the sales call they are transcribing is taking long, its been 2 days and still no feedback about the transcript because miway wants to know if tye exclusion of Prpdp was discussed on the sales call , once again looking for a loophole to reject this claim So I'm left with an assessor that seems very *********** with what she is doing or very good as what she is doing because her line manager seems to be cut from the same clothe so it looks like I the paying client is at fault I wonder what next miway will tell me