Claim process going nowhere

<p>On 13 DecemberI logged a claim with Miway for damage caused by lightning. Email confirmation was received stating that someone will contact me.</p> <p> </p> <p>The next day I decided to phone them to follow up. More claim details were provided and a damage assessor apparently asigned.</p> <p> </p> <p>Phoned again on 19 Decemnber, still no progress - apparently the assessor still needs to contact me, and Miway can't tell me when they will phone me...</p> <p> </p> <p>Does this process really need to take weeks to sort out???</p> <p>If this claim isn't resolved before 30 Dec, I will be canceling all policies on the 2nd of Jan!</p>