Claim process full of hassle and validation slow

My name is Peter Ramokolo and I have enlisted MiWay as my vehicle insurance provider since around October 2014. I had an accident on the 1st of March 2015 when another vehicle crashed into the back of my car while I was slowing down as all cars ahead of me were slowing down due to some accident ahead of us. We then reported the matter to the nearest police station and received an Accident Report Number which is usually required when an accident claim is to be processed. I notified my insurance (MiWay) and they authorized a towing company to tow the car to a specific, safe storage where it will be assessed and/inspected. What was supposed to be a hassle-free claim process (as advertised) turned out to be a NIGHTMARE. I am being sent from pillar to post by the Claims Validation people at MiWay, and specifically by a gentleman by the name of Terry Terreblanche. This gentleman keeps on requesting information like proof of purchase of the vehicle, proof of finance, etc. To date my claim is still being validated (Claim no. C615297).Tomoro(02/04) I have to return the courtesy car I requested in the beginning of the month and I will have to make own arrangements on about going to work etc.