Claim process dragged in order to prevent payout

<p>I was in car accident on the 27 June 2016, and contacted my insurer Miway, from that point I received bad service up until the time that my claim was handled. During claim process, which started on the 4 July 2016 my experience with one of the consultants, Livhu Mutele was the worst. She requested documents on the 4 July which I sent through immediately and subsequent to that she kept on misplacing the documents that I sent through. She requested the same information at least four times. (I have email proof).And everytime I sent her the original email highlighting the information that I already sent on all occasions. They also had a problem identifying who I was insured with for the last three years, this information I had to source myself and forward it to them in order to speed up the claim process. I honestly think that the reason why they were requesting the same information over and over was to delay the claim process. Up to date, I have not received any feedback from the consultant. I had to call in today to ask to speak to a manager, with no success as I held on for about 20 minutes and decided to drop the call.</p>