Claim process being pushed around

<p>Hi</p> <p> </p> <p>I had an incident a week ago where my car got damaged in an accident (minor damages on the bumper and light), i went on Friday to the panelbeaters for an assessment and was told yesterday that my car has been declared a write off - I do not want to lose my car, I want to keep it and repair it on my own. I have contacted the claims department but am not getting any luck, they have basically told me that the retail value is approx R19k and the salvage value is R16k therefore I will not get anything from them if I choose to repair it on my own. Firstly I cannot understand how is the salavage value so high (more than 80% of the retail value) - when querying this I was told that this is the value that was provided to the consultant. My request is simple and reasonable all I would like to do is agree on a settlement figure mutually with Miway (not write off), I will pay to fix the car on my side from that money and the problem is solved but I am now getting told I need to get more quotations again in order to get that done. I have been a client of Miway for quite some time now and not once have I claimed so I do not see why I am being pushed around like this.</p>