Claim on damages to tyres

I lodged a claim on the 17th January 2018 with regards to my vehicles tyres that had been slashed. I was instructed on the 17th to submit a quotation as well as pictures of the the tyres which I did. On Tuesday 23 January 2018 I was told to take the tyres to Dube Panelbeaters. I did as per instruction. Im not sure why a vehicles tyres need to be taken to a panelbeater. There are no repairs that need to be done to the vehicle, I just need tyres. I was told by the consultant handling the claim that payment would be made to my account. It is 26 January 2018 and there is still no settlement. I phoned Miway this morning and again was told to take my vehicle to the panelbeaters. I asked why my vehicle must go to the panelbeaters the answer was so that the panelbeaters can order the spares, again i had to explain that my vehicle is not damaged, only my tyres were damaged. I was then asked if they could pay me the difference after the excess, i explained that is what I was waiting for I eventually received the disclaimer today. I have signed the disclaimer now to wait and see what will happen next and how long payment will take. I need tyres asap as I am using my husbands tyres off his vehicle so currently short of tyres.