kP
kumaria P
1 reviews | Active since Jul 2020
18 May 2021, 12:24
Claim on an accident
***. I have this policy for Three years without any claims. Now that I have a claim C*** and C*** I was told that the repair on my vehicle is uneconomical to repair. From my understand I have full comprehensive cover. I spoke to Tsholo Molefe about still have not received any response. This is such a minor accident and Miway refuse to repair it. I can imagine if I was in a major accident what should happen. This is the most phatic company I ever hear about. If this is not resolve I am going to take this up with the ombudsman. I need to know where and how did your accessor get the percentage that he is working on. If you look at the Quote there is unnecessary this that he is charging me for.
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Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
18 May 2021, 13:00We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply18 May 2021, 13:00
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
kP
kumaria P's updateReviewer Update
18 May 2021, 13:27I await your urgently reply. Its is actually phatic that upon the first claim is was disputed.
kP
kumaria P's update18 May 2021, 13:27
Reviewer Update
I await your urgently reply. Its is actually phatic that upon the first claim is was disputed.
kP
kumaria P's updateReviewer Update
18 May 2021, 14:56Hi,
Please advise that the lady called me with regards to the first claim. What about the other that was not even look at.
Please advise that the lady called me with regards to the first claim. What about the other that was not even look at.
kP
kumaria P's update18 May 2021, 14:56
Reviewer Update
Hi,
Please advise that the lady called me with regards to the first claim. What about the other that was not even look at.
Please advise that the lady called me with regards to the first claim. What about the other that was not even look at.
kP
kumaria P's updateReviewer Update
20 May 2021, 15:41I received a call from a Miway agent telling me that they want to remove my vehicle from the policy because it a written off . Once again I have comprehensive cover with Miway, my claims are not sorted out. I have not signed anything in this regard but Miway wants to remove my vehicle as a writte off. My vehicle is not a write off. Miway have however decided that on their own. As per the first claim from their accessor my right tyre needs to be replace. If my claims are not sorted out and there is any further damage due to the incident to my vehicle then MIWAY will be responsible for the damage of my car. If this matter is not finalise I will have no other option but to take this matter further with the ombudsman. MIWAY is quick to remove my vehicle yet they cant sort the claims out. As per my policy my vehicle is still covered because my claims are not sorted out and I haven't signed anything to cancel my policy or for my vehicle to be removed. Please I need this claims sorted out urgently. In order to fix my vehicle and to seek other cover. This is a hold up on your side. Should any happens to my vehicle MIWAY will be responsible.
kP
kumaria P's update20 May 2021, 15:41
Reviewer Update
I received a call from a Miway agent telling me that they want to remove my vehicle from the policy because it a written off . Once again I have comprehensive cover with Miway, my claims are not sorted out. I have not signed anything in this regard but Miway wants to remove my vehicle as a writte off. My vehicle is not a write off. Miway have however decided that on their own. As per the first claim from their accessor my right tyre needs to be replace. If my claims are not sorted out and there is any further damage due to the incident to my vehicle then MIWAY will be responsible for the damage of my car. If this matter is not finalise I will have no other option but to take this matter further with the ombudsman. MIWAY is quick to remove my vehicle yet they cant sort the claims out. As per my policy my vehicle is still covered because my claims are not sorted out and I haven't signed anything to cancel my policy or for my vehicle to be removed. Please I need this claims sorted out urgently. In order to fix my vehicle and to seek other cover. This is a hold up on your side. Should any happens to my vehicle MIWAY will be responsible.