Claim of miway

My husband put a claim last month on the 23 after our car was in an accident we had to keep calling for the car to be moved from there they always say the claim is with the accessor Frank who has being waiting for postmortem report more than a week now its almost a month the car is written off it can't be repaired but now we are paying for the car which it's being financed by bank the bank take its money but we don't have a car but we are paying miway it's disappointing I will not recommend it to any one I know this is our first claim we have being clients of miway for year and because we didn't claim we never knew it is so disappointing like this my husband I'd