Claim of a TV on my insurance

My claim no C***. My claim was allocated to Sabelox on the 20th of May 2022. They guy never contacted me at all. I had to do follow up on my behalf. Now the have delivered a led TV to me but I was told I will get a smart TV. The led TV has poor picture. My previous TV had good picture. Am not happy at all with the service I have received from miway. I paid them every month but service delivery very poor.