GR
Gift R

1 reviews | Active since Nov 2013

27 Jul 2021, 09:46

Claim number: ***

On the 26th June my car was bumped at the back and my claim number is ***. After an accident, I tried to talk to those people who bumped my car, they were not willing to talk to me as results we ended up fighting because were drunk, and they threw stones at us and damaged my car front pumper and the light. In that process I was badly hurt and my younger brother too and on Monday I went to the doctor as a results. Tried to open a case with SAPS but was advice to talk to the person and ended up not opening the case but filed the ER report hoping MIWAY will help.

Got a call from an assessor yesterday and they are now telling me that they are not going to fix the front, as that was not part of the accident. What I know my front light was ok before the accident and them throwing stones at us resulted in my car front light being damaged.

Now the assessor and his manager are telling me that they are not going to fix front light, only the back will be fixed since they believe the damage in front did not occur on that day.

Me being honest paying my premiums every month I was hoping in times like these miway will help nut clearly I was wrong.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply27 Jul 2021, 11:14
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team
 
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Gift R's update28 Jul 2021, 11:05
Reviewer Update
I have not received a single call from MIWAY regarding the complain I laid. It is disappointing how Victor and Sello Matlala the assessor have handled my problem in such a way that I have decided to cancel the claim and pay what ever amount the DAL Panelbetarrs might want which is above R30000 straight from my pocket since cause clearly I do not have insurance. It is unfortunate that this is how MIWAY treat their client which a never even a single day skipped paying a premium.
GR
Gift R's update29 Jul 2021, 14:40
Reviewer Update
After all frustration I went to I would like to thank MIWAY and Sello Matlala for eventually helping me my car will be fix and I'm happy.