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Mpho M

1 reviews | Active since Jun 2017

02 Jun 2017, 14:57

CLAIM NUMBER C851984

<p>CLAIM NUMBER C851984</p> <p> </p> <p>Im very disappointed with the service I got from Miway insurance , when they advertise their insurance they promise to give peace of mind but their service is poor.</p> <p>I bought a fort feaster on the 09/May /2017 and took a policy with them, then called to change my banking details to capitac bank so that the premium can be collected. To my surprise Miway insurance so called Representative advised that my banking details have been amended , the insurance kept on debiting the incorrect account. I called Miway daily to enquire why my banking details were never amended and I was sent from pillar to post. I spoke to Busi Vamani the representative who was so rude then I requested to speak to a supervisor ,she transferred me to Keagetser ( team leader ) who confirmed that im covered and on the 20/05/2017 Miway will deduct R943.42 including the prorator amount and R884.46 that will be refunded to my account within 7-14 working days , IM STILL WAITING FOR MY REFUND. Miway debited but they are refusing to pay my claim. I regret the day I choose Miway to be my insurance with their incompitant consultants #reprensatatives who studies RE QUALIFICATION .</p> <p>BELOW ARE THE NAMES OF CONSULTANT WHO WERE UNABLE TO ASSIST</p> <p> </p> <p>Kidi</p> <p>Lesego</p> <p>Busi</p> <p>Keagetswe</p> <p> </p> <p> </p> <p> </p> <p>CLAIM NUMBER C851984</p> <p> </p> <p>Im very disappointed with the service I got from Miway insurance , when they advertise their insurance they promise to give peace of mind but their service is poor.</p> <p>I bought a fort feaster on the 09/May /2017 and took a policy with them, then called to change my banking details to capitac bank so that the premium can be collected. To my surprise Miway insurance so called Representative advised that my banking details have been amended , the insurance kept on debiting the incorrect account. I called Miway daily to enquire why my banking details were never amended and I was sent from pillar to post. I spoke to Busi Vamani the representative who was so rude then I requested to speak to a supervisor ,she transferred me to Keagetser ( team leader ) who confirmed that im covered and on the 20/05/2017 Miway will deduct R943.42 including the prorator amount and R884.46 that will be refunded to my account within 7-14 working days , IM STILL WAITING FOR MY REFUND. Miway debited but they are refusing to pay my claim. I regret the day I choose Miway to be my insurance with their incompitant consultants #reprensatatives who studies RE QUALIFICATION .</p> <p>BELOW ARE THE NAMES OF CONSULTANT WHO WERE UNABLE TO ASSIST</p> <p> </p> <p>Kidi</p> <p>Lesego</p> <p>Busi</p> <p>Keagetswe</p> <p> </p> <p> </p> <p> </p> <p>CLAIM NUMBER C851984</p> <p> </p> <p>Im very disappointed with the service I got from Miway insurance , when they advertise their insurance they promise to give peace of mind but their service is poor.</p> <p>I bought a fort feaster on the 09/May /2017 and took a policy with them, then called to change my banking details to capitac bank so that the premium can be collected. To my surprise Miway insurance so called Representative advised that my banking details have been amended , the insurance kept on debiting the incorrect account. I called Miway daily to enquire why my banking details were never amended and I was sent from pillar to post. I spoke to Busi Vamani the representative who was so rude then I requested to speak to a supervisor ,she transferred me to Keagetser ( team leader ) who confirmed that im covered and on the 20/05/2017 Miway will deduct R943.42 including the prorator amount and R884.46 that will be refunded to my account within 7-14 working days , IM STILL WAITING FOR MY REFUND. Miway debited but they are refusing to pay my claim. I regret the day I choose Miway to be my insurance with their incompitant consultants #reprensatatives who studies RE QUALIFICATION .</p> <p>BELOW ARE THE NAMES OF CONSULTANT WHO WERE UNABLE TO ASSIST</p> <p> </p> <p>Kidi</p> <p>Lesego</p> <p>Busi</p> <p>Keagetswe</p> <p> </p> <p> </p> <p> </p> <p>CLAIM NUMBER C851984</p> <p> </p> <p>Im very disappointed with the service I got from Miway insurance , when they advertise their insurance they promise to give peace of mind but their service is poor.</p> <p>I bought a fort feaster on the 09/May /2017 and took a policy with them, then called to change my banking details to capitac bank so that the premium can be collected. To my surprise Miway insurance so called Representative advised that my banking details have been amended , the insurance kept on debiting the incorrect account. I called Miway daily to enquire why my banking details were never amended and I was sent from pillar to post. I spoke to Busi Vamani the representative who was so rude then I requested to speak to a supervisor ,she transferred me to Keagetser ( team leader ) who confirmed that im covered and on the 20/05/2017 Miway will deduct R943.42 including the prorator amount and R884.46 that will be refunded to my account within 7-14 working days , IM STILL WAITING FOR MY REFUND. Miway debited but they are refusing to pay my claim. I regret the day I choose Miway to be my insurance with their incompitant consultants #reprensatatives who studies RE QUALIFICATION .</p> <p>BELOW ARE THE NAMES OF CONSULTANT WHO WERE UNABLE TO ASSIST</p> <p> </p> <p>Kidi</p> <p>Lesego</p> <p>Busi</p> <p>Keagetswe</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply02 Jun 2017, 15:43
Official

Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply14 Jun 2017, 09:31
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you and thanks for giving us a chance to make things right!

Please also let us know if you need help with anything else!

Kind regards,
The MiWay Team