Claim number: C780505

<p>On the 8th of October I was involved in a hit and run. The car sustained damage to the left side in which the front bumper was scratched, the light was broken and the left panel was dented. I reported the incident to the police and then contacted Miway to have my car assessed of the damages. After waiting a few days they contacted me today to say that my car was a write-off and as such I would need to have it towed to the salvage yard. I was very upset as my car had sustained no mechanical damage whatasoever, but cosmetic damage. I phoned to ask why they wanted to write off my car and what the costs to repair my car would be. They informed that my car would cost around R7100 to be fixed. She also said that if I were to have my car repaired they would only pay me out a measly R1444. If I chose to have them collect it they would pay me out R35700 minus the excess and towing fees. The minimum retail cost is R27000. I then asked as to why they wouldn't pay out my car and she informed me that the cost to have it repaired would be higher than 65% of the retail value. I then proceeded to calculate the 65% threshold that she mentioned using the R27000 and the R35700 retail value that was given to me. This added up to R17550 and R21420 respectively, which is no where near the costs of the repairs. I am very disapapointed with Miway as I have been a loyal customer for more than three years. I have been claim free until now and the premium paid out to them will more than cover the costs of the repairs. If this is the service that I receive I will definitely be terminating my service with them. </p>