Claim not settled

<p>I got in an accident with a Miway client on the 10th of May 2016. The lady drove into the side of my vehicle, clearly her fault. </p> <p>I immediately followed the procedures and got 3 quotes on the same day and sent it to Miway to start the process.</p> <p>They had all the required documentation on the 15th of May 2016 to start the process. After phoning various times to get a response from them after sending the documentation, I finally received an email that stated:</p> <p>"An assessor have been appointed and will be in contact with you, kindly allow the assessor estimated time frame of 7 working days to process the assessment." This was 23 May 2016.</p> <p> </p> <p>I have since escalated it 3times to more senior staff members and the answer is constantly that they'll contact me within the next few days (the last promise was within 24h). Thats after emails were ineffective and I phoned them AGAIN. Today is 23June and I've still not heard anything again. Everytime I phone they the person is not available and they take a message or make a promise to escalate it to resolve the issue. This is unacceptable. If a corporate company promises you service and time after time doesn't deliver, I'm not sure if they belong in this game. </p> <p> </p> <p>I had a simular experience with OutSurance about 4years ago. Within a week everything was resolved - they contacted me first and I received the money to pay for the damages within 3-4weeks of the actual accident. This has been more than a month and nothing is resolved. They have my documentation, thats it. I also had to contact them first because they just take the view that if its a 3rd party claim, its your problem to resolve it. This is most likely what is happening in general - it is a 3rd party claim and they are trying their best to avoid owning up to their responsibility for as long as they can.</p> <p> </p> <p>This is hands down the worst service I've ever received from any private company in SA.</p>