Claim not processed

I am so disapointed with the service that I received from Miway. I was involved in a car accident on the 31st January 2015, called Miway and I spoke to Ofentse Oganne he requested me to send him photos and the statement from the police station and I did that. He gave his direct line however if you call that number it goes through to voicemail. My car was booked for panelbeating on the 11th May, On the 26th May 2015 I received a message from the panelbeater saying my car is ready for collection and surprisingly when I got there, the car was not fixed accordingly, they told me I must speak to my insurance then I spoke to Sello and he told me he was escalating the matter to his manager Ruan and will get back to me later or the following day, and i never received feedback. On the 27th of May 2015 I phoned again for feedback and I spoke to Sonia and said was escalating the matter to Ruan again, Later on I phoned Ruan directly and he promised to get back to me on the 28th of May 2015 before 9 o'clock, and yet again I never received feedback from the manager Ruan, I called back @ 10:30 left a detailed message however he did not get back to me once again... Up to now there's no feed back