CLAIM NOT FINALIZED

I was in an accident on the 23rd f March 2016. I contacted MiWay to inform them of the accident and arrange to get my vehicle towed. I was not advised on how to process/ submit a claim. I was under the impression that a claim will automatically be started when I phoned to notify MiWay of the accident. A few days later I contacted the call centre and I was advised that no claim was submitted, it needs to be done on the MiWay App. All details relating to the accident was submitted via the app. When I did another follow with the call centre I was asked the same information that I completed on the App. Eventually I was told an assessor would do and inspection of my vehicle to determine the damage. I phoned the call centre for another follow up and was informed that they had no record of where my vehicle was towed to, I gave them the name of the garage where it was towed to, After another follow up I was told that they are waiting for the damage report and someone will give me feedback. It is now almost a week later and no response. Almost a month later and no significant progress was made with the claim. PLEASE HELP