Claim not done

Claim number: C***. My experience has been horrible thus far. I lodged a claim on the 25 of October 2019 when I had a car accident. Never ones I received a call back to explain what will happen to my car or the storage thereof. All they did was to tell me they are waiting for an assessment to see the damage. This is my first car insurance claim and to say I am disappointed with Miway is an understatement. Two weeks have gone and no assessment feedback. all that was done was to ask me the same questions asked on the day of the accident. Your service has left a bitter taste on my mouth. When I pay premiums they are done on time and effortlessly, but feedback and courtesy calls are not done and I don't have a car and I use public transport. I need my car fixed and back to me. this is a costly exercise. Am very disappointed with how I have been treated.