Claim not being dealt with by MiWay - NO "Claims Consultants" is available !!!

Of the 13th years MiWay is in business, the service of MiWay is not up to standard. The logging of claims via the App or Online is not working properly. Recently submitted a claim via email and send a follow up email, more than a month ago, and is still waiting for MiWay for come back, or to respond and process my claims. Phoning the Call Centre is another useless method, as I phoned so many times and every time I get transfer to a "claim consultant" , but no "claim consultant" is available". then the call goes back to the initial person, who ask to take my details so that they can log a "call me back". So many "call me backs" was logged, but the no claim consultant called me back and my claim is still not being process or dealt with by the wonderful MiWay!!! I don't know how you can celebrate, if MiWay cannot get the practical service of customer service right????!! MiWay is definitely not committed to me as a policy member, who is paying every month, but no service from Miway when I do claim!!! Seems that their "Claims Consultants" is all doing shopping and having lunches with friends and family - (on my monthly premium expense), instead of really working when they "work from home" !!! Seems MiWay got NOOO control over the they employees and claims consultants. It is almost 2 months since logging my claim via email and my claim is still being dealt with by Miway!!! MiWay should put its name in shame for "Celebrating"