Claim not being actioned

MiWay Insurance Limited I have been waiting the whole week after I submitted a claim on my car. No concrete feedback has been provided to date. You have definitely made this experience unbearable and costly for me. I submitted my claim on Sunday 1 June and to date my claim is still sitting with the department. I am a single working mother and depend on using my car to go to work and also have to drop off my 3 year old baby at creshe…I have been using uber for transportation since Monday to date because my car is not in a condition to be driven. All this has costed me a lot and has inconvenienced me for the entire week. Based on my policy I am eligible to be given a courtesy car within 24 hours and that hasn’t happened. I pay 1600 every month to the insurance and have never missed any payment. This is my first time having to claim since I joined the insurance so I’m disappointed in the service I am getting and MiWay is failing me big time.