CLAIM NOT Attended to

I have lodged a claim on the 13th December 2020 for my vehicle being involved on an accident, todate, no one from MIWAY has contacted me, i keep calling them and get the same response that they are still validating my claim, no feedback on the process while i have no car in the meantime, the person allocated to deal with my lcaim ,not sure if they even exist, i even asked for the manager to call me, to date no one is communication, what i find strange is that the person who damaged my car, her claim has been approved and in progress with the same insurance house but mine, i keep on been told they are validating, i understand the process they need to follow, but why cant you contact me to tell me the status and the timelines? i am now forced to drive the car with no rare mirror... should i be involve in an accident on top of an existing, what will happen? i pay for the car hire but MIWAY just does not care - it is festive season and panel beaters will be closing for the holidays.... why must i be treated like this? i was warned for their INEFFICIENCIES and now i am experiencing it live i just need to know what is happening with my claim as i have provided everything on my side