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Ntuthuko N
1 reviews | Active since Jul 2020
09 Jun 2021, 09:19
Claim no*** Poor service
No Communication, I keep calling following up on my claim. I get cut of none of your agents have called me back. Can someone attend to this. I hope this will get your attention
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
09 Jun 2021, 11:44We’d like to sincerely apologise for the frustrations you have experienced. We have escalated your matter to the right team, and someone will be in touch soon!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply09 Jun 2021, 11:44
Official
We’d like to sincerely apologise for the frustrations you have experienced. We have escalated your matter to the right team, and someone will be in touch soon!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
NN
Ntuthuko N's updateReviewer Update
11 Jun 2021, 08:51I'm starting to regret ever signing up with Miway insurance, your supervisors are never available to take a call. this accident took place on the 5th June and to date, no assessment has been done or assessment center allocated. On Wednesday i got a call from a very rude agent , who told me the claim will take 72 hours which has leaped already still nothing and that i asked her in the meantime what do i do with a car that has no mirror in the left hand-side and she told me she's working on the claim. today i call asking for a supervisor and not even one supervisor is available to take my call. I'm sure even this wont help cause no one gives a **** at Miway as long as you get your premium
NN
Ntuthuko N's update11 Jun 2021, 08:51
Reviewer Update
I'm starting to regret ever signing up with Miway insurance, your supervisors are never available to take a call. this accident took place on the 5th June and to date, no assessment has been done or assessment center allocated. On Wednesday i got a call from a very rude agent , who told me the claim will take 72 hours which has leaped already still nothing and that i asked her in the meantime what do i do with a car that has no mirror in the left hand-side and she told me she's working on the claim. today i call asking for a supervisor and not even one supervisor is available to take my call. I'm sure even this wont help cause no one gives a **** at Miway as long as you get your premium
NN
Ntuthuko N's updateReviewer Update
11 Jun 2021, 08:53Can someone take ownership of my claim, at least has some professionalism to pick the phone and call me. Tell me how long this process will take and what are my options ***
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Ntuthuko N's update11 Jun 2021, 08:53
Reviewer Update
Can someone take ownership of my claim, at least has some professionalism to pick the phone and call me. Tell me how long this process will take and what are my options ***