Claim No C817356 - Andre Pieterse

<p>Good Afternoon</p> <p>I'm really dissapointed with the services provided by Miway regarding my claim. I've had an accident on 28/01/2017. On the 30th of January I received correspondence confirming my claim is registered at Miway. A claim representative will be in contact with me soon. I recieved the call and answered her questions like she asked. I also sent Miway all the information and documents they have requested.</p> <p>That was the last I heard of her. When I contact her to find out about my progress of my claim her number is always unavailable. E-mails does not get answered. The e-mail I have sent today was the 3rd e-mail to Miway asking progress yet no response. Yesterday I contacted Miway to find out what is happening and was advised that Miway received the assesment report and my claim representative will contact me once the validation was done. I asked when will that be and he said he cannot say. You cannot tell a customer a person will contact you once they are done , because it could be this week or next week when, it does not make sense. I then asked how long does Miway take to make a decision and was advised that it takes from 7 - 14 working days to get an answer. I know my claim is not yet 14 working days old but cannot see why it must take so long. I just need an answer as to when I can expect an answer. I am sick and tired of being kept in the dark regarding my claim. This is not how you deal with customers.</p> <p>Also on the claim registration e-mail it was said that further arrangements regarding the assesment process will be communicated to you in the next 2-3 working days. That never happended.</p> <p>I cannot believe that a client can be kept in the dark regarding his claim for so long , and the no care attitude from Miway. Miway can at least keep their clients informed how far along their claim is in the process. I don't expect the get preferable treatment from Miway. I just want to be treated fairly .</p> <p> </p> <p>Kind Regards</p> <p>Andre Pieterse</p>