Claim no C679890

I logged a claim in NOvember 2015 with Miway. The excess was paid in January 2016. Miway has only paid a portion of the claim. I've been trying to finalise the claim fo months and requested them to return a massager that was under quoted. After numerous calls and messages left for the tam leader I have not received a response. Further a claim was rejected as they stipulated that I was not covered for jewelery, however for the years that I've been paying, Miway failed to inform me of this. Initially the advisor advised me that I did not request cover and I rquested that he send me my initial call requesting insurance, after listening to the call he advised that an evaluation certificate was outstanding therefore the item was not covered. Please can you assist in resolving the claim. I need to be paid for the jewelry item, bags, linen, umbrellra, curtains and yesterday I discovered that a blanket that was dry cleaned was burnt was returned in stead of being replaced. <div><br></div><div><em>(Supplier name changed from Miway Life to Miway by Hellopeter.com)</em></div>