Claim no. C*** - Not happy with repair: AUTO MAGIC RUSTENBURG ARE *******

I am so disappointed and annoyed by the way MiWay handled my claim. After being so loyal and paying my premium in time for more than 6 years. I am really disappointed that you appointed such an *********** and ******* of an autobody shop to do repairs on my car.

AUTO MAGIC RUSTENBURG 1. The repair was for the back door which had minor damage, the repair was just to replace the door nothing much. 2. I was promised that the car will be ready in 10 day, it took more than 30 days and that time i was on their case because i had to return the courtesy car. imagine just to take the hinges off took more than 30 days. I could have done this myself. 3. They did a substandard repair on the doors, my windows are not tight sealed as before and the water comes through when it rains. 4. Your AUTO MAGIC STRIPPED AND STOLE MY CLUCH KIT AND REPLACED IT WITH A WORN ONE. 5. What ****es me off more is they accuse me of bringing the car with the worn clutch kit, 6. After struggling with these guys and MiWay, i did the repairs out of my own pocket and I found out the the clutch kit that was taken out was not a TOYOTA genuine part. 7. Surprisingly I have never changed my clutch kit before, and confirmed by TOYOTA the worn clutch kit i changed did not come with the car from the factory. So your ******* stripped my car and now they claim I brought the car with a worn a clutch. I service the car regularly, TOYOTA can confirm that.

I am annoyed because I have been contacting you to fix this issue for more than 3 months and your agents keep sending me back to these ******* who are RUDE and ARROGANT.

I am just appalled at the service I am getting after being your loyal customer for so long. This shows you don't care about your customers but only their money.

If you care to fix this: My claim no. C***