Claim NightMare - 4 Weeks Running

I was involved in an accident on April, 24th 2021. I logged my claim via the app the next morning (Sunday) and had to call Miway myself (Monday) to confirm that they have received my claim, no one called me to confirm. My car was standing for 2 weeks at the towing company before being sent to an assessment centre, I had to call and advise them the car is still standing, my advisor did not follow up!! Than each and every time I call MiWay I am told my advisor on the claim will contact me (Jalo) she has not called me back since the 26th April 2021(Mind you, I called her myself). I have been dealing with various consultants and now seems they cannot speak to me and keep telling me Jalo will call. All I want is information and next steps to my claim. I am sick and tired of this wait to speak to someone that can assist, I have been more than patient and I am not patient anymore. Someone better call me to resolve my issues!! I called today again after holding for 21 minutes, I was informed i cannot be on the line for so long and that a manager would contact me, that was 45Minutes ago, I am still waiting to be called!