WS
Wessel S

1 reviews | Active since Aug 2017

04 Aug 2017, 08:37

Claim nightmare

<p>I was driving from to deliver an item for a client when on the way my vehicle died on me. Call the mechanic to come have a look. I had to be towed to the mechanic shop. They had a look and told me a rock punched through my radiator and damaged my engin. I phoned my ensurance with is myway to get a repair done. They said they will sent someone to look at my car for assesment. He phoned me and asked where the car was because miway did not give him the information. So I gave him the address and asked him if he can mail me a copy of the assesment to show my employer. He did as requested and his assesment was that the engin needs replacement. Miway was not happy with his assesment so they sent another assesor out to asses my car. Again he called for the address :( but he did not sent me a copy of the report as asked. They notified me almost 4 weeks later that they will not pay. Look like it is true that they are really trying to keep from paying claims. thanks to them I lost my work because I do not have a car to get to work and because they toke so long to give me a run around on my claim.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply04 Aug 2017, 13:01
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Aug 2017, 13:58
Official

We’re sorry to hear that you’re unhappy with the outcome of your claim Wessel!

Kwena has since been in touch to discuss your concerns. He’s also explained what to do if you’d like to dispute the outcome. Please give us a call should you need anything else.

Kind regards,
The MiWay Team