Claim mishandled - No Accountability!!!

MiWay Claim Mishandled – No Accountability

My son's vehicle has been standing for over 100 days with no resolution. While the car was in MiWay’s care, the engine failed, yet MiWay now disputes responsibility.

We discovered, during an unannounced visit that the panel beater had already stripped the engine, without my knowledge or concerns. Also before MiWay’s specialist inspected the vehicle. I submitted photographic evidence of this, after MiWay stated that the Panelbeater only worked on the rear end of the car.

Even after escalating to the Ombudsman, MiWay has failed to provide clear answers or take accountability. My son is still paying premiums on a car, that he do not have access to.

Extremely poor communication, delays, and denial of documented facts. I would not recommend MiWay based on this experience.