LF
Lindsay F

1 reviews | Active since Jun 2014

16 Feb 2017, 13:01

Claim logged in 2014 - still not resolved!

<p>My mother was involved in an accident in 2014 and since then has made every effort imaginable to get her claim resolved - to no avail! She's called and called and sent emails, but when she called yesterday she was made more promises and told that someone would contact her, but still noone has!</p> <p>(see previous post, to which Miway responded but never resolved).</p> <p>Her car still has not been fixed after more than two years. </p> <p>Can someone from Miway car insurance please contact my parents asap and resolve this issue!</p> <p>Policy holder: NS Van der Burg ( ********** 1) Claim no. C635127</p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply16 Feb 2017, 14:15
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply16 Feb 2017, 14:23
Official

This doesn't sound right, we will have a look into this and get back to you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply24 Feb 2017, 14:36
Official

Thanks for the note and the opportunity given to respond!

We have tried getting hold of you but we were unfortunately unable to reach you. We confirm that we have since received the damage report on your vehicle, and assure you of our commitment to get your claim finalised ASAP. Please give us a call as soon as you have a minute!


Kind regards,
The MiWay Team