Claim logged 15th April

I have been a happy client, paying my premiums without a care in the world being under the impression that I am insured with the best. Little did I know that I'll be dealing a company filled with insensitive and indicisive people, who make a traumatic experience a nightmare.

On the 15th of April my mother was involved in a pile up (accident), causing for a claim to be registered. It was only on 28th April I was advised that Car is repairable (Cost of repairs R81 0000) however they are closing the claim as it is only total loss cover or 75% and above damage

After a week assesor called saying they are listening to my calls with the sales agent, to make sure if i was initially told that it's a total loss cover, which i wasn't told

13th May claim was approved and on 16th May car parts were ordered by panel beaters. All of a sudden on 23rd May they emailed that the car is written off, i should send a settlement letter.

1st June i sent Updated documents, 3rd June, was told payment was made then reversed because shortfall wasnt added. I sent HP agreement and invoice as requested , then was told interest would be calculated then id get feedback. To date I'm waiting for the promised feedback.

Rather then providing the feedback the Legal department called 29th June interrogating my mother about the incident. The level of insensitivity to the trauma she has experienced is jaw dropping.

MiWay has proven to be a company filled with inhumane and *********** people. I got the shock of my life that service can be so poor and emotionally draining.