Claim issue

On the 3rd of November my phone was pick pocketed from me, I reported the incident to my service provider and thereafter to the police and followed the necessary steps to start the claims process, after chasing my provider for the ITC number and having to stand in que's at the police station I now have to wait for my insurance to to verify that I was not lying about what happened to my phone. Ridiculous questions about the color of the car we drove home from the place the incident occurred, what we did after we left, how did we look for the phone? After waiting almost a week for Miway to get feedback form the service provider i got told the information they got could not be used, we were issued with more paperwork that needed a commissioner of oaths signature, then waited a further 3 days to be told the information could once again not be used and have now been issued with more paperwork. I now have to wait, yet again for the insurance to receive information from the service provider just so they can verify, using my husbands, that we were in fact where we said we were. All this for a cell phone. We have 4 vehicles, and our household insurance with miway, if this is how long they take for a cell phone claim I cannot imagine how long it would take for a bigger claim which is really making me rethink the decision to have MiWay as my insurer. I am really disappointed with the service and although I have been insured with Miway for a number of years, i will not be recommending their services to anyone. I would rather pay a higher premium and know that should i need to claim I can count on my insurance to pay out.