Claim is been strucking for long

I HAVE LUNCHED A CLAIM ON HIT AND RUN, AND NOW BEEN TOLD THE CAR WAS WRITE OFF DUE TO THE VALUE OF A CAR AFTER ASSESSMENT WAS DONE. I HAD TO CALL EACH DAY TO FIND THE STATUS OF MY CLAIM. NOW BEEN TREATED LIKE AM A ******** BEEN INTERROGATED LEFT AND RIGHT. I HAVE ALWAYS PAID MY PREMIUMS WITHOUT NO SKIP. NOW THAT MY CAR HAVE TO BE FIXED ITS LIKE I KILLED SOMEONE AND IT TAKES LONG TO VALIDATE MY CLAIM. ITS TIME LIKE THESE WISH COULD HAVE STAYED WITH MY PREVIOUS INSURER.