Claim for home content

Horrible service ever in the beginning of the year. I registered a claim on miway app for the replacement of my television on 2 January 2026 of which the incident day was 1 January 2026. Clayton Joseph is the consultant dealing with the claim and he contacted me later on 2 January 2026 for further information and I remember confirming with him that there was no thunderstorm in Mapleton Ext 12. GW Tech Pty Ltd was the company that miway appointed for the assessment of the TV. The assessor came on Tuesday 6 January 2026. Fortunately I was with my old son when the assessor arrived. He told me that it was an accidental damage that might have affected the sequence and the motherboard. He said that the motherboard must be replaced and there is no need for miway to replace the TV. To my surprise, the entire story changed overnight as the assessment report that was sent to miway state that the TV was damaged by lightning. The assessor attached a googled weather report for boksburg that it rained on 1 January 2026. Mapleton ext 12 has about 1000 house in the map of boksburg. The very same weather report does not show the thunderstorm signal. Can someone who reside in mapleton extension 12 tell miway that there was no thunderstorm on 1 January 2026. Another thing is that I unplug all my appliances when there is a thunderstorm or the power is off. Martinique Narsi is the manager who rejected when I requested a second opinion and when I spoke with her telephonically, she kept on telling me that the claim has been authorized. I dont know whether miway is expecting me to accept that they are unprofessional. Above them all, I call the assessor yesterday and he confidently said that he had to do the research about the damage of tv. This confirms that he does not know what he was doing. Miway is good in making a person start a year in a horrible way. I advice those who have home content insurance with miway to change other companies because they are not trusted and they do not respect their clients and they do insurance for themselves. We just pay for their company growth and not to service their clients