BM
Bika M

1 reviews | Active since May 2020

01 Jul 2020, 14:40

Claim

Good day

After having an accident Miway became their way. I have signed 2 consent letters for Miway to be able to get all the information they require to finalize my claim but it still has not been finalized. I am not being updated on the progress of the claim and I have to call in all the time to try and find out what is happening. I have been dealing with Wayne Araujo who has now referred me to his team leader Mark Chiassaro. Miway has not been there for me in my difficult time and I've found myself more vulnerable and interrogated. I have also found myself stuck for transport because of an unresolved car hire issue which no one from Miway has contacted me in regards to it. Can someone please hear my cry.

Regards Collin Mkhize

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Jul 2020, 15:57
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team