Claim

I was in an accident and was only helped a week later even after processing my claim on the App. My car was then towed and to date I only received one call after escalating the matter. When I called they said someone is trying to get ahold of me and I must answer my phone. Found it rather rude the way it was noted to me. I asked for a call back so that they can tell me the progress, where my car is and how they opened by car as they forgot the car keys. To date no call. I am really not happy with the customer service and believe it can be better. This is the third week and still no progress. Rather disappointing ?