Claim experience.

The initial part of the claims process was smooth—authorization for the original claim was fast, which I appreciated. However, things became frustrating after I booked my car for repairs. Additional damages were found during the repair process, and the assessor who was supposed to authorize took far too long. I had to follow up repeatedly, and the lack of communication was disappointing. This delayed the entire repair process. Fortunately, Onnalenna Mokoboto handled my escalation and the additional repairs were finally authorized and my car was fixed. . Overall, the experience could have been much better with more proactive communication and faster turnaround times on approvals.