Claim

I have been with miway over 5years. I always pay my premium. On 9th May, 2023, I was involved in accident. The slow process of claim went through and we agreed to settle me with over R 47000( less the exorbitant excess) so that I may do the repairs my self. The claim was settled on Friday 26 may 2023 and they told me they were processing a payment Wich would take 3 working days for me to get money. Surprisingly, on Monday 28 May 2023, they call me for an other settlement of R 18000, and then R28000. I told them that if they change, they may repair the car and I will pay the excess and they say they can't repair the car.