Claim dismissed

I have been with myway from 2019,took home content insurance but today after I made my first claim last week on the 15th of February I'm told I won't be receiving help. I'm told that thes no proof that my stove died due to load shedding or lightning but the fuse is burned. I waited from Tuesday last week to get a respond and a week later I'm turned down. I will be leaving myway because they are useless to me I'm only covered by word of mouth and paying premiums but when it's time to deliver I'm turned down. I won't even be paying month end. What an inconvenience.