claim department has bad attitute they deserve an award

bad service yet ur paying them every month the claims department deserve an award for bad service. spoke to almost all of them and they cant keep their promises. I spoke to Solomon and karabo they couldn't resolve my quire I had to involve the police. I'm not happy with your service I got and karabo she's very rude she deserve an ward for rudeness I've never receive such bad service in my life they don't care about their consumers and they promise that they will investigate the matter and I will have my access and I'm still waiting no one cares to call to inform you on the matter I'm still waiting. its so sad because those people are dealing with peoples lives you need to improve our service.im not happy at all.