Claim denied insurer gains and client blacklisted

Insurance companies are so fast to deduct instalments but when claiming they come up with every excuse in the book, not to pay out. This complaint is not just about my story but every person that has been deceived, misused and been made to look *********** through financial gain by any huge Institution.

In 2016 my residence was broken into a Police case was made and the insurance company MiWay was contacted. Please note my family members and myself was at work when the incident occurred, my wife and two sons. So we had 4 income streams as everybody was working therefore no financial gain needed through false insurance claims. Please note I was already a client with Miway prior to this incident for a number of years.

Two assessors were sent out during the week a lady and a man who arrived early in the wee hours around 8 in the morning. We expected the assessors to assess where they broke in and just to confirm what was taken as per the list sent with the claim. But instead it was straight to being interrogated asking questions like, what happened? What was taken? Was the garage door open? What was locked? Even though the lady could see where the forced entry occurred. The way she came across was unremorseful and with a goal of the client not winning.

She asked my wife a ridiculous question like, how does one switch on the laptop, and what do we use the laptop for because it was one of the items taken.

I had a golf bag and clubs that were either kept in the garage or in the house that was also one of the items taken. She asked where I play golf and if I’m a member of that gold club. She has not heard of it, as if I was lying that I played golf or owned golf equipment.

Another question which boggled us was, my wife had clothes she was taking to the tailor that was on the dining room table perhaps disarrayed, and the lady assessor asked her why these clothes were on the table.

There was a clicks packet with items on the floor and she asked why would you buy things and just leave it on the floor?

These questions just show you how we were belittled and the intentions of the assessor was to mislead us. She asked questions in a way not for us to answer and that she already had made a conclusion to herself.

We have video footage from our neighbors street camera showing how our things were being put into a getaway vehicle but this was ignored.

Through this whole debacle Miway treated us so badly when we claimed, like we had something to do with the break in. Miway cancelled our insurance as the assessor said we were lying and they blacklisted us with all other insurers just so that they would not pay us out and made excuses after we made payment for years.

When they insure you they ask how much they must insure you for and don't ask for a list of what is being insured. So now that we need to claim on house hold items that we have either had for many years, please tell me how do we still have invoices for these purchases and how do we remember where we bought them from because the assessor wanted this sort of proof It took us years to replace what was ****** and fix what had been broken but these wounds of being betrayed have not healed as we were mistreated and expected more from Miway.

We are due diligently expecting an urgent response on this matter, as we need to be compensated accordingly for our claim that was wrong fully denied .

Yours Sincerely Charles brink