Claim delays

<p>On the 28th of July I lodged a claim with the Miway insurance and took out a hired car from the Cpt International Airport through the insurance. After the interview conducted I heard nothing from the claims handler handling my claim until yesterday after I sent an email asking for an update on the case. The very disappointing part is that my claims handler told me that I would need to take the hired car back to the Airport since my car hire option is only 30 days and if I still needed the car I would have to pay for it myself. I do not understand how can this be when it is you guys that took long with the claim and to add upon that yesterday I then received an email stating that a panel beater has been appointed and authorised to proceed with the repairs to your vehicle which means it will be more days without a car whilst I'm waiting on the panel beater doing the repairs. You guys took long with the claim and now I have to suffer? If your claims process takes this long why do you not advise clients to rather take the 60 days car hire option instead of the 30 days on the initial signup?</p>