claim delayed because of absence

<p>I have a third party claim against my way client I have explain to them that I need to go home be with my family for festive they sent an assessor and also apologised for the delay but two weeks down the line when I call the call centre I've been told the lady handling my matter is absent they have all the necessary documentation waiting for her to finalise my claim I cannot tolerate this kind of behaviour at some point she was sick and absent and now this why not anyone else just finilise my matter I cannot be calling them every day </p>