Claim delay

We have put in a claim for our gyser and still Noone from Manduko construction namely Leonie has come to our aid. We don't have water as we have to turn it off as it is gushing out of the gyser outlet. The lady who took my call, took her sweet time to answer then went on to tell me Manduko and service providers working with miway have an influx of claims, maybe It's time you get more partners in cases that affect the clients basic needs in put case, for us water