Claim

I had an accident on the 03July2021 and I've been the one who's calling miway to find out what's happening with my claim. They never call me to give an update with the progress of the claim. If I enquire about the claim they're directing me to an assessor Mr. Morne Van Rooyen who's not responding even on my emails, only respond after I told him that I'll be taking further steps. Worse case his response was to promise to call me back before the end of business yesterday with the claim outcome but up to today he's still going as usual no call or email from him . It is been done their way not Miway.